PERATIONAL RECOVERY

Assess Poorly Performing Teams & Create Remediation Strategies

Install Effective Training, Monitoring & Coaching Processes

Alent development

ew Program launches

Successfully Manage New Program Deployments

ustomer Acquisition

Expand Your Client Partnerships

Integrate AI Solutions to Optimize Your Teams

ech/AI integration

Advisory process

Learn

We Assist by Providing Insights on how to Optimize your Talent Development Continuum

define

We Consult with You on Specific Talent Development Solutions for Your CX Center or Inside Sales Office

assess

We Connect You with Demos from Multiple Technology Partners Tailored to Your Specific Needs

We Help You Procure the Solution You Choose for the Best Price Available

procure

We Offer a Variety of Deployment Assistance from Free to Fully-Managed

deploy

We Offer Optional Premium Support Via Data Analysis and Continuous Improvement

analyze

AI Talent development  continuum

Simulation Training

  • AI-Powered Conversation Simulation

  • Real-Time Coaching and Feedback

  • Microlearning Modules

  • Multilingual Support

Consulting Support Includes:

  • Training Gap Analysis 

  • Simulation Design & Customization

  • Pre/Post Performance Analysis

Productivity Monitoring

  • Complete user activity monitoring 

  • Pre-packaged productivity rules

  • Unlimited activity-based rules  

  • SIEM integration 

  • Keystroke logging

Consulting Support Includes:

  • Workforce Optimization Assessment

  • Change Management Strategy

  • Data-Driven Coaching Framework

  • Security & Compliance Review 

  • Real-Time Performance Management

Performance ANALYZER & LXP

  • Comprehensive Performance Analytics

  • Easy Deployment - No IT Integration

  • Automated Nightly Analysis

  • Trend Identification with Call Insights

  • Integration with AI Simulation Training

  • Comprehensive Performance Analytics

Consulting Support Includes:

  • AI Quality Assurance Transformation

  • Call Flow Optimization Consulting

  • Skills-Based Career Pathing

  • Continuous Learning Development

  • Supervisor Enablement & Coaching Models

about

Shawn Fliehman, Owner

Executive Sales & Operations Leader, Inside Sales, CX Center & AI Solutions Expert

With over 20 years of experience driving revenue growth and optimizing sales strategies, Shawn Fliehman is a leader in contact center operations, Inside Sales, CX, and AI-driven optimization. His expertise spans SaaS, enterprise sales, and workforce performance, with a track record of managing high-value contracts, launching innovative solutions, and fostering long-term strategic partnerships.

Throughout his career, Shawn has led sales teams generating over $120M annually, spearheaded AI integration and automation initiatives, and helped businesses transition from brick & mortar to remote and hybrid workforce solutions. His leadership has been instrumental in scaling revenue operations and deploying data-driven sales strategies to enhance workforce performance and productivity.

Shawn’s industry experience includes financial, healthcare, transportation, workplace safety, finance, consumer goods, telecommunications and insurance. He has successfully led solution transitions, customer journey tracking initiatives, and sales enablement strategies that drive measurable business outcomes.

As founder of Expanse Consulting, Shawn partners with organizations to optimize contact center performance, leverage emerging AI technologies, and build scalable sales and CX strategies.