Comprehensive Performance Analytics: Contact center leaders can analyze live agent calls against predefined call skills, identify skill gaps, and deploy automated development plans with targeted simulation coaching for continuous improvement. ​

Easy Deployment with No IT Integration: Agents can access their personal AI Coach from home or office using just a Chrome or Edge browser and a headset, simplifying the deployment process without the need for extensive IT integration.

Automated Nightly Analysis: The AI engine transcribes, redacts, and scores each customer engagement nightly, ensuring teams are prepared with up-to-date insights for the next day. ​

Trend Identification with Call Insights: Advanced analytics provide a comprehensive view of customer interactions, allowing businesses to proactively address emerging concerns and sentiments. ​

Seamless Integration with AI Simulation Training: Combines simulation training and call analysis in one platform, enabling continuous agent development and improved performance. ​

Comprehensive Performance Analytics: Contact center leaders can analyze live agent calls against predefined call skills, identify skill gaps, and deploy automated development plans with targeted simulation coaching for continuous improvement.

Consulting Support Includes:

AI-Driven Quality Assurance Transformation: Help companies shift from traditional QA scoring to real-time AI coaching

Call Flow Optimization Consulting: Use AI insights to refine scripts and reduce call handling time.

AI-Powered Personalized Learning Strategy: Implement adaptive learning paths that cater to individual agent needs.

Skills-Based Career Pathing: Align LXP data with career progression models to improve retention.

Continuous Learning Culture Development: Design a strategy to integrate LXP insights into daily coaching and performance reviews.

Supervisor Enablement & Coaching Models: Train managers on how to use AI coaching data effectively.