Shawn Fliehman, Owner

Executive Sales & Operations Leader, Inside Sales, CX Center & AI Solutions Expert

With over 20 years of experience driving revenue growth and optimizing sales strategies, Shawn Fliehman is a leader in contact center operations, Inside Sales, CX, and AI-driven optimization. His expertise spans SaaS, enterprise sales, and workforce performance, with a track record of managing high-value contracts, launching innovative solutions, and fostering long-term strategic partnerships.

Throughout his career, Shawn has led sales teams generating over $120M annually, spearheaded AI integration and automation initiatives, and helped businesses transition from brick & mortar to remote and hybrid workforce solutions. His leadership has been instrumental in scaling revenue operations and deploying data-driven sales strategies to enhance workforce performance and productivity.

Shawn’s industry experience includes financial, healthcare, transportation, workplace safety, finance, consumer goods, telecommunications and insurance. He has successfully led solution transitions, customer journey tracking initiatives, and sales enablement strategies that drive measurable business outcomes.

As founder of Expanse Consulting, Shawn partners with organizations to optimize contact center performance, leverage emerging AI technologies, and build scalable sales and CX strategies.