AI-Powered Conversation Simulation: Agents engage in life-like simulations covering conversation, screen, and chat scenarios, allowing them to practice and master high-impact topics they will encounter with live customers. ​

Real-Time Coaching and Feedback: During simulations, agents receive immediate guidance on tone, soft skills, and best practices, facilitating the development of call skill proficiency. ​

Microlearning Modules: The platform emphasizes targeted microlearning, enabling agents to focus on and master individual call skills—such as active listening and empathy—through dedicated practice sessions. ​

Multilingual Support: Training in 79 languages, allowing globally distributed teams to train in their native languages and deliver superior customer experiences.

Consulting Support Includes:

Training Gap Analysis: Identify skill gaps that can be addressed through simulation.

Simulation Design & Customization: Help organizations tailor AI-driven simulations to real-world contact center scenarios.

Pre/Post Simulation Performance Measurement: Establish KPIs to track improvement in agent readiness.